Refund & Cancellation Policy

Last Updated: 27 September 2026

Skill Link Computer College (Private) Limited (“SLCC”, “we”, “us”, or “our”) aims to maintain a fair and transparent approach to payments, cancellations and refunds.

This Refund & Cancellation Policy applies, where relevant, to payments made to or services provided by Skill Link Computer College (Private) Limited through:

• Skill Link Computer College (SLCC);

• CollegeLK.com and its associated webpages and online services;

• our education and training activities;

• IDM Nations Campus School of Digitalisation – Minuwangoda, where operated or managed by SLCC;

• ITOne Support & Solutions / ITOne by SLCC;

• corporate and professional training services;

• IT support and related technology services; and

• other services or business activities operated by Skill Link Computer College (Private) Limited from time to time.

This Policy should be read together with our Terms & Conditions and Privacy Policy.

1. General Policy

Refund and cancellation eligibility depends on the nature of the course, registration, service, payment, product or transaction concerned.

We encourage students, parents, customers and organizations to review the relevant course or service information carefully before making a payment.

A request for cancellation or refund does not automatically guarantee that a refund will be approved.

Each request will be considered according to this Policy, any specific terms communicated at the time of registration or purchase, services already provided, costs already incurred and applicable law.

2. Course Registration and Enrolment Payments

Payments made for course registration, enrolment or reservation of a place may be used to secure a student's place and cover administrative activities associated with registration.

Where a student wishes to cancel before the commencement of a course, the student or parent/guardian should contact us as early as reasonably possible.

Refund eligibility will depend on the nature of the payment, timing of the cancellation and any costs or commitments already incurred in connection with the registration.

Where a registration or administrative fee has been expressly identified as non-refundable before payment, that fee may not normally be refundable after the registration has been processed, except where required by applicable law or where we determine otherwise.

3. Cancellation Before a Course Begins

A student who wishes to withdraw before the scheduled commencement of a course should submit a cancellation request to us.

Where a refund is approved, reasonable administrative charges or non-recoverable costs already incurred may be deducted where applicable and where this was appropriately communicated.

Where course materials, licences, registrations with external organizations or other benefits have already been issued or purchased specifically for the student, the related costs may also be considered when determining the refundable amount.

4. Withdrawal After Classes Have Commenced

Once a course has commenced, course fees are not automatically refundable simply because a student decides not to continue.

However, we may consider individual requests depending on circumstances including:

• The date of withdrawal;

• The number of classes or services already provided;

• The amount already paid;

• Costs already incurred by us;

• Materials, licences or services already provided;

• The reason for withdrawal; and

• Any specific terms applicable to the relevant course.

Where appropriate, we may offer an alternative arrangement such as transferring to another available intake, changing a class schedule or applying an eligible balance toward another suitable course instead of providing a cash refund.

Such arrangements are subject to approval and availability.

5. Missed Classes and Non-Attendance

Fees will not normally be refunded solely because a student:

• Fails to attend scheduled classes;

• Misses classes without notice;

• Stops attending without formally informing us;

• Changes personal plans; or

• Does not make reasonable use of the educational services made available.

Where possible and appropriate, students may be offered reasonable alternatives such as joining another scheduled session, subject to availability and the nature of the program.

6. Course Cancellation by Us

If we cancel a course before it begins and cannot provide a reasonable alternative, students who have already paid for that course may be eligible for a refund of the applicable amount paid.

Where appropriate, students may instead choose an alternative available intake, course or schedule.

If a course is temporarily postponed or rescheduled rather than cancelled, we will make reasonable efforts to provide an alternative arrangement.

A temporary schedule change or postponement does not automatically result in a refund where the course can reasonably continue.

7. Changes to Course Schedules

Class schedules, lecturers, instructors, classrooms, delivery methods or commencement dates may occasionally need to change due to operational requirements or circumstances beyond our reasonable control.

Reasonable changes of this nature do not automatically entitle a student to a refund.

Where a significant change materially affects a student's ability to participate, we encourage the student or parent/guardian to contact us so that an appropriate solution can be considered.

8. Course Transfers

Where a student requests a transfer to another course, intake or class schedule, approval will depend on:

• Availability;

• Eligibility;

• Course progress;

• Fees already paid;

• Difference in course fees; and

• Administrative or third-party costs already incurred.

Any difference in applicable fees may need to be paid before the transfer is completed.

Approved transfers are not automatically convertible into cash refunds.

9. Examination, Certification and Third-Party Fees

Payments made to external awarding bodies, examination providers, certification organizations, software vendors, educational partners or other third parties may be non-refundable once registration, booking, licensing or payment to the third party has been completed.

Where a third-party provider permits a refund, cancellation or transfer, any refund available to the student may be subject to that provider's terms, charges and processing times.

10. Corporate and Professional Training

Cancellation terms for corporate training, onsite training, customized programs or professional training may be specified in the relevant quotation, proposal, invoice or agreement.

Where significant preparation, travel arrangements, venue reservations, customized materials, software licences or other costs have already been incurred, these costs may be deducted from an approved refund or may remain payable.

Where a separate written agreement contains specific cancellation terms, those terms may apply to the relevant engagement.

11. IT Support and Technology Services

Payments for IT support, consulting, installation, configuration, troubleshooting, networking, server work, cloud services, email services or other technology services are subject to the nature and stage of the work performed.

Once technical work has commenced or a service has been substantially completed, amounts relating to work already performed will normally not be refundable.

If a customer cancels before work begins, any advance payment may be considered for refund after deducting any non-recoverable costs already incurred specifically for the customer.

Where a service cannot be completed for reasons attributable to us, we may, depending on the circumstances:

• Attempt to correct or complete the service;

• Provide an alternative reasonable solution;

• Apply an appropriate service credit; or

• Provide a full or partial refund for the affected service.

12. Hardware, Software, Licences and Third-Party Products

Hardware, software licences, subscriptions, domain registrations, hosting services, cloud subscriptions and other third-party products purchased or activated specifically for a customer may be subject to the supplier's own refund and cancellation conditions.

Once a licence, subscription, domain or other digital service has been activated, it may not be refundable where the third-party provider does not permit cancellation or reimbursement.

Physical products may also be subject to applicable supplier warranty, return and replacement conditions.

Nothing in this Policy limits rights available under applicable law.

13. Online Payments

Payments made through CollegeLK.com or our other authorized online payment facilities may be processed by independent banks, card networks, payment gateways or payment service providers.

A refund approved by us for an online payment may need to be processed through the original payment method or relevant payment provider.

The payment provider, card issuer or bank may require additional processing time before the refunded amount appears in the customer's account.

14. Duplicate or Incorrect Payments

If you believe that you have:

• Been charged more than once for the same transaction;

• Paid an incorrect amount;

• Made an accidental duplicate payment; or

• Been charged despite receiving an unsuccessful transaction message,

please contact us as soon as reasonably possible.

We will review the transaction records and, where a genuine duplicate or incorrect payment is confirmed, arrange an appropriate correction or refund.

Please provide the transaction reference, payment date, amount and any available payment confirmation to help us investigate the matter.

15. Failed and Pending Transactions

A failed, interrupted or pending payment does not necessarily mean that funds have been successfully received by us.

If an amount appears to have been deducted from your bank or card account but you have not received payment confirmation, please contact us and/or your bank or payment provider.

Where we have not received the funds, the reversal or release of the amount may be handled by the relevant bank or payment provider according to its own processing procedures.

16. Refund Method

Where a refund is approved, we will normally attempt to return the payment through the original payment method where reasonably possible.

Depending on the circumstances, refunds may be processed through:

• The original credit or debit card;

• The relevant online payment provider;

• Bank transfer; or

• Another appropriate method agreed by us.

For security and fraud-prevention purposes, we may request reasonable information to verify the original transaction and identity of the payer before processing a refund.

17. Refund Processing Time

Approved refunds will be initiated within a reasonable period after approval and completion of any necessary verification.

The time required for the refunded amount to appear in the customer's account may depend on the bank, card issuer, payment gateway or other payment service provider.

Delays caused by independent financial institutions or payment service providers may be outside our direct control.

18. Promotional and Discounted Registrations

Payments made under promotional offers, scholarships, discounts or special campaigns may be subject to specific conditions communicated as part of the relevant promotion.

Where a refund is approved for a discounted registration, the refundable amount will normally be calculated based on the amount actually paid rather than the standard advertised course price.

Promotional benefits themselves are not redeemable for cash unless expressly stated otherwise.

19. How to Request a Cancellation or Refund

To request a cancellation, transfer or refund, please contact us and provide sufficient information for us to identify and review the transaction.

You may be asked to provide:

• Full name;

• Contact number;

• Course or service name;

• Student or customer information;

• Invoice, receipt or registration reference;

• Transaction reference;

• Date and amount of payment;

• Reason for the request; and

• Any other information reasonably necessary to review the request.

Requests should be submitted as soon as reasonably possible after the issue arises.

20. Review and Approval of Refund Requests

Refund requests will be reviewed based on the circumstances of the transaction and this Policy.

Submitting a refund request does not constitute approval of the refund.

We may contact you for additional information before making a decision.

Where a refund is approved, we will communicate the applicable amount and method of refund.

Where a full refund is not appropriate because part of the service has already been provided or costs have already been incurred, a partial refund, transfer or service credit may be considered where appropriate.

21. Fraudulent or Abusive Refund Requests

We reserve the right to investigate suspected fraudulent, misleading or abusive refund requests.

We may decline a refund request where there is reasonable evidence of fraud, misuse, falsified information or an attempt to obtain a refund for a service or benefit already legitimately received, subject to applicable law.

22. Chargebacks and Payment Disputes

If you believe there is a problem with a payment, we encourage you to contact us first so that we have an opportunity to investigate and resolve the matter.

If a payment dispute or chargeback is initiated through a bank or card provider, we may provide relevant transaction, registration, communication and service records to the payment provider as reasonably necessary to respond to the dispute.

Any personal information involved will be handled in accordance with our Privacy Policy and applicable law.

23. Exceptional Circumstances

We understand that exceptional circumstances may arise.

Where appropriate, we may consider reasonable alternative arrangements for situations involving serious unforeseen circumstances that prevent a student or customer from continuing with a course or service.

Depending on the circumstances, an alternative arrangement may include:

• Transfer to another intake;

• Temporary deferment;

• Transfer to another suitable course;

• Service credit; or

• A full or partial refund where appropriate.

Such requests will be considered individually and may require reasonable supporting information.

24. Events Beyond Our Reasonable Control

Where classes or services are disrupted by events beyond our reasonable control, including natural disasters, severe weather, public emergencies, government restrictions, major power failures, telecommunications failures or similar events, we will make reasonable efforts to provide alternative arrangements.

These may include rescheduling, online delivery, replacement sessions or another reasonable method of completing the service.

A refund will not automatically arise where a reasonable alternative can be provided.

25. Consumer and Legal Rights

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict or override any rights or remedies that cannot lawfully be excluded under applicable Sri Lankan law.

Where a provision of this Policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of that conflict.

26. Privacy

Personal information collected when processing a cancellation, refund, payment investigation or dispute will be handled in accordance with our Privacy Policy and applicable data protection requirements.

We will request only information reasonably necessary to verify and process the relevant request.

27. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our courses, services, payment facilities, business operations or applicable legal and regulatory requirements.

The latest version will be published on our website with an updated “Last Updated” date.

Changes will apply from the effective date of the revised Policy, subject to existing contractual and legal rights.

28. Acceptance of This Policy

By registering for a course, purchasing or requesting a service, accepting a quotation, or making a payment to us, you acknowledge that you have had the opportunity to review the applicable terms, including this Refund & Cancellation Policy.

29. Contact Information

For cancellation, refund or payment-related enquiries, please contact:

Skill Link Computer College (Private) Limited
63/2, Veyangoda Road
Minuwangoda, Sri Lanka

Telephone: 0778 618 618
Email: virajsj@zohomail.com
Website: CollegeLK.com

When contacting us regarding a payment, please provide your name and transaction or receipt reference where available. Please do not send your complete credit/debit card number, CVV/CVC, PIN or online banking password by email, WhatsApp or an ordinary contact form.

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